Privacy Policy

At Stamp Duty Valuers (“we”, “our”, or “us”), we are committed to protecting your privacy. We handle all personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We may collect and hold a range of personal information that is necessary for us to provide our services effectively. This may include:

• Your name, email address, and phone number
• Gender, date of birth, and relationship status
• Employment and educational background
• Financial or credit card details when engaging or purchasing our services
• Information submitted via contact forms, newsletter subscriptions, surveys, or service requests
• Any other personal information you voluntarily provide to us during interactions with our business

2. How We Collect Information

We collect your personal information through a variety of channels, including:

• When you complete forms on our website, such as contact forms or newsletter subscriptions
• Through direct interactions with our team by phone, email, or in person
• When you use, request, or purchase our services
• Automatically, through cookies and analytics tools when you visit or interact with our website

3. Why We Collect & Use Your Information

We collect and use your personal information to:

• Deliver, improve, and personalise our valuation and consulting services
• Respond to your enquiries and provide effective customer support
• Tailor your experience when interacting with our website and services
• Issue invoices, confirmations, and manage payment transactions
• Share updates, newsletters, and service notifications (only if you have opted in)
• Identify, prevent, and investigate potential fraud or security threats
• Fulfil our legal and regulatory obligations
• Generate aggregated, anonymous statistics for internal reporting and website optimisation

We will never sell your information.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Our employees, contractors, and service providers who assist in delivering our services
• Professional advisers, including insurers, auditors, legal representatives, and consultants
• Government authorities, regulatory bodies, or law enforcement agencies, where disclosure is required or authorised by law
• Potential purchasers, in connection with a sale, transfer, or merger of all or part of our business
• Offshore service providers and platforms (such as those based in the USA) that we use to support our operations

Note: If personal data is transferred overseas, it may be subject to the laws of that jurisdiction. This is not considered a breach of the Privacy Act 1988 (Cth).

5. Data Security

We take reasonable technical and organisational precautions to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• Secure servers protected by firewalls and strong password protocols
• Encrypted financial transactions using SSL/TLS technologies
• Role-based access controls to restrict internal data access
• Regular reviews and updates of our data protection practices

While we take all reasonable steps to safeguard your data, we cannot guarantee the security of any information transmitted to us over the internet. Transmission of personal data is at your own risk, and we encourage users to take appropriate precautions when communicating electronically.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website. These tools help us understand user behaviour and improve our services.

• Cookies allow us to store browser data and personalise your visit
• We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expire)
• Analytics tools (such as Google Analytics) may collect information such as your browser type, IP address, pages visited, time spent on site, and general location

You have control over your cookie preferences. Most browsers allow you to manage, block, or delete cookies via their settings. However, please note that disabling cookies may impact the functionality and performance of certain features on our website.

7. Website Analytics

We may collect non-personal information when you visit our website, including:

• IP address, browser type, and device details
• Geographical location and referring website or link
• Session duration, pages viewed, and on-site navigation
• Usage trends, including repeat visits and referral sources

This information is used solely for analytics purposes to help us understand visitor behaviour and improve the performance, functionality, and content of our digital services. It does not personally identify individuals unless combined with personal information you voluntarily provide (e.g., via forms or account registration).

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience or reference. Please note that we are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party websites you visit, as their terms and practices may differ from ours.

9. Access & Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your personal details
• Request the deletion of your information or raise concerns about how it is being handled

To exercise these rights, please contact us using the details provided below. In most cases, no fee will apply to your request.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, industry standards, or our internal practices.
The most current version will always be available on our website. If you are subscribed to our services, we may also notify you of significant updates via email.